Ultrasound Service and Support

  • Strategic Flexibility

    The right service agreements to support your priorities and goals

    Whether you're a small clinic or a large health system, whether you have no in-house technical support or your own clinical engineering department, we understand that you need a comprehensive range of services to meet your operational and financial goals.

    Working together, we'll tailor a service program that evolves with you and that is designed to help keep your operation productive and profitable and ensure your patients receive the care they need.


    A Service Agreement That Works For You

    Comprehensive asset management and a full maintenance solution: With a full-service contract, you can be confident that your ultrasound equipment is maintained to the highest standards, you have coverage for your probes in case of accidental damage, software updates, and your uptime is consistently high.

    In-house services: If full-service isn't what you need, you can take advantage of easy access to GE's rigorous preventative and maintenance services and cost effective parts solutions as needed. We'll support your in-house team with the appropriate solutions for your ultrasound department, from testing and maintenance to training.

  • Beyond System Maintenance

    The right options for continuous success

    Maintaining your ultrasound equipment is only part of the excellent support you can expect from GE Healthcare. We provide a full range of services to help your organization maximize its investment, manage the data you accrue, assure best practices and keep your equipment in compliance.


    Probe Services

    GE Healthcare's probe management services let you manage your probe fleet efficiently and extend the useful life of your equipment:

    • Help prevent probe failures with probe care education and storage solutions
    • Adopt high-level disinfection solutions
    • Diagnose probe performance and safety with testing and diagnosis services
    • Reliable repair and replacement services

    Accreditation Support

    Ultrasound accreditation demonstrates to patients, insurance companies and your community that you voluntarily adhere to best practices, high equipment standards and quality assurance guidelines.

    • Documentation support for Equipment Quality Checks (EQC) and Image Quality Checks (IQC)
    • On-site periodic evaluations by GE field engineers based on your accreditation requirements

    These services may be included in your GE service contract. If not, or you are using non-GE equipment, you can still participate.

    A quality assurance program with GE Healthcare allows your clinicians to focus on their regular tasks without worrying about system performance and image quality checks.


    Training and Education

    With new innovations in technology and frequent software updates, your clinicians need high quality training to keep on top of their game. GE provides them with the knowledge they need to use equipment features at their fullest and optimize your ultrasound investment, at initial training and throughout the lifecycle of your system.

    We offer on-going education through a flexible training model designed for your private practice, in-house and clinical staff to help you support and retain key talent and help increase operational efficiency.

    A wide range of ultrasound and leadership courses through our TiP-EdSM Online continuing education program contribute to your clinical staff's continuing education requirement. These courses can also be scheduled at a GE location or your facility. Your investment in staff education will help you meet your clinical, productivity and financial goals.